Return and Refund Policy

Capitalized terms not otherwise defined in this Return and Refund Policy have the meanings set forth in the Standard Terms and Conditions to which this Return and Refund Policy is attached. This Return and Refund Policy may be modified at any time, for any reason, and at our sole discretion. Revisions to this Return and Refund Policy Policy will be effective as of the date that we provide you with notice of such change in accordance with Section 16 of the Standard Terms and Conditions to which this Return and Refund Policy is attached.

You may return any qualified Product within sixty (60) days following such Product’s date of delivery (the “Return Period”). You must provide written notice to us of your intent to submit a return request at least 14 days prior to the end of the Return Period (“Return Deadline”) and submit a return request by contacting us at legal@stemwave.com. Return requests submitted after the Return Deadline will not be accepted and any such Products sent to us will be returned to you at your expense.

In order to qualify for a return, Products must be in a good, like-new condition, and with all original tags, documents, parts and accessories. We will review all return requests for qualification, which will be determined by us in our sole and absolute discretion.
You may only submit a return request if you demonstrate to our reasonable satisfaction that: (1) you have attended an in-person group training provided by StemWave; (2) completed at least 80% of applicable online video training for your Product; (3) successfully completed the onboarding process with a dedicated StemWave account manager and attend all check-in calls required by account manager; (4) with respect to the StemWave machine Product, used at least 50,000 pulses with the StemWave machine; (5) attended or watched (on-demand) at least 50% of our weekly live calls.

Once we receive your return request, we will process your request and evaluate whether you are eligible for a return. You must cooperate and provide all information requested by us in order to validate your return request.
For more information visit stemwave.com/return