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Lauren Brown, Social Media Manager
Published July 1, 2025
I sat down with Sydney Schneider, our Director of Client Success here at StemWave, to talk about what really happens after a clinic says yes to StemWave. From onboarding and training to long-term support and growth, Sydney shares exactly how her team helps providers feel confident, prepared, and backed every step of the way, something that can be hard to find when investing in different technologies.
Q: Can you tell us a bit about your role and what it means specifically for providers?
I get to be the first point of contact as providers implement a life-changing modality into their practices. Myself and the team are passionately devoted to the client experience, and providers can breathe a little easier knowing that we are an extension of their team, there to guide them through the implementation process.
Q: What does the onboarding process look like for new clinics, and how quickly can they expect to start treating patients with confidence?
A: Our onboarding process is largely catered to the timeline, availability and goals of each clinic. We spend time getting to know our providers so we can best advise them on their implementation. After ensuring an office is prepared, they would typically complete clinical training and receive delivery. Time until treatment varies, but often happens the day of their delivery or within the first 2-3 days.
The goal is to prepare them and set expectations so that they can communicate the value with patients before the implementation, and can begin to see value as soon as possible!
Q: What kind of training and support do providers receive after they’ve purchased the device?
A: Providers are immediately paired with an assigned Client Success Manager that aims to be their point person throughout their implementation and beyond. As providers integrate and scale the treatment at their facilities, we offer a multi-faceted approach focused on supporting clinical understanding and outcomes, business implementation and development, and sustainable marketing processes. Our team of clinical advisors provide hands-on training and weekly live coaching sessions alongside a StemWave specific forum where they can collaborate with other providers and advisors alike. At the same time, our marketing program is designed to meet providers where they are and build consistent and reproducible marketing channels. Because we work with diverse credentials and business models/sizes, we are able to advise on best practices for implementation, from hurdles with EHR and the flow of office operations, to delegation of responsibilities and team development. Our expansive network of leaders in each respective field provides added value within the community, and an additional source of wisdom for providers at all stages of their careers.
Q: From your perspective, what makes the client success experience at StemWave stand out from other medical device companies?
A: Implementing anything that can effect change on your business can be scary. The StemWave process stands out because we don’t expect our providers to fit any specific mold beyond wanting the best outcomes for patients. We are agile and able to rise to meet the challenges providers face WITH them, rather than equipping them clinically and hoping for the best. It’s the culture and the attention to detail. We really want providers and their staff to reach their full potential, and we see their success as a reflection of the quality of our process.
Q: Can you break down the Platinum Provider Program, and how providers are using it to grow their practice?
A: The Platinum Provider Program is a comprehensive support program devoted specifically to becoming an expert on all aspects of StemWave. Some providers are solely responsible for all aspects of their business, and others have integrated teams. The Platinum Provider Program is built to serve them all!
We provide ongoing advanced clinical training beyond the core protocols for operating the StemWave, and the Platinum Provider Program offers direct access to our Clinical Advisors so that every member of the team can help themselves.
In addition, the Platinum Provider Program offers not only marketing support, but the full system and setup necessary to fully market your business. The best practices we employ for StemWave are transferable to other services and modalities in the office, so while we are there to hold your hand, you can walk or run at your own pace. Our weekly live calls are in place to enable the office staff to take ownership and scale marketing processes, and in our monthly check-ins, we serve as accountability partners and advocates for ongoing growth.
As clinical teams grow, these resources alongside the Client Success Manager, are able to provide direction, training and support to new teammates and alleviate the bandwidth of the core providers. Our approach to both the clinical and business side of operations ensures the providers can focus on what they do best, and the office staff are continually enabled!
Q: What do you think providers worry about most commonly before buying? How does your team help them through their concerns?
A: I would say there are two concerns: the financial obligation to pay for the device, and the ability to sell a cash based service.
It goes without saying that being surrounded by 600+ other providers who have been in the same shoes and conquered the same concerns is comforting in and of itself. The community is powerful, and instills confidence that this is achievable for all sizes and specialties.
Additionally, it’s the invaluable time spent with your Client Success Manager and Clinical Advisors. We have top notch people who listen attentively and care deeply about finding solutions for your team. Chances are, if you are experiencing it, so have other providers. We draw from our vast experience and implement actionable strategies. We don’t waste time, and we draw from experience to ensure you aren’t re-creating the wheel. We have done all of the trial and error for you, so that by the time your patient is experiencing their first session, you are equipped with tools to display value, generate results, and guide them confidently to the best plan of care.
Q: What kind of ongoing resources are available once the device has been fully integrated into a clinic?
A: This is the fun part! After the initial integration period, the focus can shift to scaling the StemWave business in the office and expanding on clinical knowledge.
We offer monthly webinars that go into depth on clinical topics. These are valuable education for those administering treatment. Developing a deeper understanding of the underlying mechanisms at play often opens up the doors to expand the service offering to additional patients, conditions, etc. Because we are working with leaders in their respective fields, our Clinical Advisors consistently bring new knowledge to the table, whether it be covering specific research or speaking from their own experiences, it opens the floor to continually expand on the dialogue.
Our weekly marketing calls and updates mean that we are constantly adding new tools to the toolbelt, and therefore there is more available to your team as you scale. Not to mention, we are constantly adding branded content to keep things fresh! Again, you have a Client Success Manager there to keep you up to date so that staying on top of the StemWave aspect of your business is compartmentalized and sustainable without taking too much time away from your other responsibilities. In turn, I always say “the sky is the limit,” because our resources enable you to really reach above and beyond if you choose to!
Q: What would you say to a provider who’s hesitant because they’ve been burned by other companies in the past?
A: They wouldn’t be the first to tell us that, and we hear time and time again how different the experience with our team is. I say, take advantage of our amazing offer and give it 90 days. Let us show you what it feels like to be fully supported by a world class team!
Final thoughts
At the end of the day, implementing StemWave isn’t just about the device, but also the team that comes with it. Sydney and her crew have helped hundreds of providers launch successfully, scale quickly, and build something sustainable.
If you’ve been burned by other companies before, we get it. But this isn’t that. As Sydney says, “Give it 90 days—and let us show you what real support feels like.”
Disclosure Statement: The content provided in this blog post is for informational purposes only and should not be considered medical advice. The opinions expressed are those of medical professionals and are based on a collective analysis of publicly available studies and data. Our company’s product is a Class I medical device, and while it may be related to the topics discussed in this post, it is important to note that our product may not cause similar effects as stated in the post. Additionally, this post should not be interpreted as a guarantee of any specific outcome or result. It’s important to consult with a qualified healthcare professional for personalized medical advice and treatment. We encourage readers to consult the FDA’s website for information on our product’s clearance and any relevant labeling information.
Author: Lauren Brown
Published 7/1/2025
Like this blog? Learn more about the Revolutionary technology reshaping traditional healthcare here.
Q: Can you tell us a bit about your role and what it means specifically for providers?
I get to be the first point of contact as providers implement a life-changing modality into their practices. Myself and the team are passionately devoted to the client experience, and providers can breathe a little easier knowing that we are an extension of their team, there to guide them through the implementation process
Q: What does the onboarding process look like for new clinics, and how quickly can they expect to start treating patients with confidence?
A: Our onboarding process is largely catered to the timeline, availability and goals of each clinic. We spend time getting to know our providers so we can best advise them on their implementation. After ensuring an office is prepared, they would typically complete clinical training and receive delivery. Time until treatment varies, but often happens the day of their delivery or within the first 2-3 days.
The goal is to prepare them and set expectations so that they can communicate the value with patients before the implementation, and can begin to see value as soon as possible!
Q: What kind of training and support do providers receive after they’ve purchased the device?
A: Providers are immediately paired with an assigned Client Success Manager that aims to be their point person throughout their implementation and beyond. As providers integrate and scale the treatment at their facilities, we offer a multi-faceted approach focused on supporting clinical understanding and outcomes, business implementation and development, and sustainable marketing processes. Our team of clinical advisors provide hands-on training and weekly live coaching sessions alongside a StemWave specific forum where they can collaborate with other providers and advisors alike. At the same time, our marketing program is designed to meet providers where they are and build consistent and reproducible marketing channels. Because we work with diverse credentials and business models/sizes, we are able to advise on best practices for implementation, from hurdles with EHR and the flow of office operations, to delegation of responsibilities and team development. Our expansive network of leaders in each respective field provides added value within the community, and an additional source of wisdom for providers at all stages of their careers.
Q: From your perspective, what makes the client success experience at StemWave stand out from other medical device companies?
A: Implementing anything that can effect change on your business can be scary. The StemWave process stands out because we don’t expect our providers to fit any specific mold beyond wanting the best outcomes for patients. We are agile and able to rise to meet the challenges providers face WITH them, rather than equipping them clinically and hoping for the best. It’s the culture and the attention to detail. We really want providers and their staff to reach their full potential, and we see their success as a reflection of the quality of our process.
Q: Can you break down the Platinum Provider Program, and how providers are using it to grow their practice?
A: The Platinum Provider Program is a comprehensive support program devoted specifically to becoming an expert on all aspects of StemWave. Some providers are solely responsible for all aspects of their business, and others have integrated teams. The Platinum Provider Program is built to serve them all!
We provide ongoing advanced clinical training beyond the core protocols for operating the StemWave, and the Platinum Provider Program offers direct access to our Clinical Advisors so that every member of the team can help themselves.
In addition, the Platinum Provider Program offers not only marketing support, but the full system and setup necessary to fully market your business. The best practices we employ for StemWave are transferable to other services and modalities in the office, so while we are there to hold your hand, you can walk or run at your own pace. Our weekly live calls are in place to enable the office staff to take ownership and scale marketing processes, and in our monthly check-ins, we serve as accountability partners and advocates for ongoing growth.
As clinical teams grow, these resources alongside the Client Success Manager, are able to provide direction, training and support to new teammates and alleviate the bandwidth of the core providers. Our approach to both the clinical and business side of operations ensures the providers can focus on what they do best, and the office staff are continually enabled!
Q: What do you think providers worry about most commonly before buying? How does your team help them through their concerns?
A: I would say there are two concerns: the financial obligation to pay for the device, and the ability to sell a cash based service.
It goes without saying that being surrounded by 600+ other providers who have been in the same shoes and conquered the same concerns is comforting in and of itself. The community is powerful, and instills confidence that this is achievable for all sizes and specialties.
Additionally, it’s the invaluable time spent with your Client Success Manager and Clinical Advisors. We have top notch people who listen attentively and care deeply about finding solutions for your team. Chances are, if you are experiencing it, so have other providers. We draw from our vast experience and implement actionable strategies. We don’t waste time, and we draw from experience to ensure you aren’t re-creating the wheel. We have done all of the trial and error for you, so that by the time your patient is experiencing their first session, you are equipped with tools to display value, generate results, and guide them confidently to the best plan of care.
Q. What kind of ongoing resources are available once the device has been fully integrated into a clinic?
A: This is the fun part! After the initial integration period, the focus can shift to scaling the StemWave business in the office and expanding on clinical knowledge.
We offer monthly webinars that go into depth on clinical topics. These are valuable education for those administering treatment. Developing a deeper understanding of the underlying mechanisms at play often opens up the doors to expand the service offering to additional patients, conditions, etc. Because we are working with leaders in their respective fields, our Clinical Advisors consistently bring new knowledge to the table, whether it be covering specific research or speaking from their own experiences, it opens the floor to continually expand on the dialogue.
Our weekly marketing calls and updates mean that we are constantly adding new tools to the toolbelt, and therefore there is more available to your team as you scale. Not to mention, we are constantly adding branded content to keep things fresh! Again, you have a Client Success Manager there to keep you up to date so that staying on top of the StemWave aspect of your business is compartmentalized and sustainable without taking too much time away from your other responsibilities. In turn, I always say “the sky is the limit,” because our resources enable you to really reach above and beyond if you choose to!
Q. What would you say to a provider who’s hesitant because they’ve been burned by other companies in the past?
A. They wouldn’t be the first to tell us that, and we hear time and time again how different the experience with our team is. I say, take advantage of our amazing offer and give it 90 days. Let us show you what it feels like to be fully supported by a world class team!
